NeuroOceans Travel and Tourism Terms and Conditions

Thank you for choosing NeuroOceans Travel and Tourism! By booking a trip through our website, you agree to our terms and conditions. Please read carefully to ensure you understand the conditions of your chosen trip. These terms apply to all bookings made on our website.

1. Pricing

We offer competitive prices and the convenience of online booking. Unless otherwise stated, prices are per person and exclude tips, passport/visa fees, travel insurance, food and drinks, accommodation, room service, and laundry. Prices may change without notice due to unforeseen circumstances, such as increased airline tickets, hotel rates, or transportation costs.

2. Payment Methods

We accept major credit cards like Visa, Mastercard, American Express, Discover, and Diners Club. Full payment must be made by credit card at the time of booking.

3. Confirmation of Payment

Once your payment is processed, you'll receive a confirmation email with a slip. Print this slip as proof of payment to redeem your tour package. Ensure you provide accurate travel information during booking.

4. Cancellation & No Show Policy

4.1 Cancellation

1. Each tour, attraction, and hotel has its own cancellation policy. Read the specific policy before booking.
2. Combo tours can be cancelled, but cancelling a single tour within a combo cancels the entire combo offer. We'll charge the individual price of the remaining tour and refund the rest.
3. Tourist visa fees are non-refundable once paid.
4. Ensure all combo tour options are available before booking. Unavailable options may limit your tour experience.

4.2 No Show

No refunds will be provided for missed tours, unused tickets, sightseeing tours, car rentals, or chauffeur services. Rescheduling confirmed tours, airport transfers, and other travel services is not allowed.

5. Cancellation Procedures

Before cancelling, carefully read the cancellation policy for your tour package. To cancel all or part of your reservation, notify NeuroOceans Travel and Tourism in writing. We'll confirm your cancellation via email, fax, or phone and inform you of any cancellation fees. We are not responsible for cancellations not received or confirmed by us.

6. Itinerary Amendments

Your itinerary may change due to local conditions, weather, airline schedules, and other factors. We'll provide suitable alternatives of similar value, subject to availability. We typically announce itinerary changes before departure. NeuroOceans Travel and Tourism reserves the right to make minor itinerary changes without compensation. No refunds will be given in cases of force majeure, such as floods or earthquakes.

7. Hotel Accommodation & Check-in/Check-out Policy

If your preferred hotel is unavailable, we'll try to find a suitable alternative within your budget and standards. Hotel check-in/check-out policies vary. NeuroOceans Travel and Tourism is not responsible for early or late check-in/check-out requests denied by the hotel due to occupancy.

8. Travel Insurance

NeuroOceans Travel and Tourism is not responsible for any damages due to accidents, illnesses, injuries, lost luggage, or trip cancellations. We recommend purchasing travel insurance to cover unforeseen events.

9. Travel Documents

It's your responsibility to ensure you have all necessary documents for your tour, including a valid passport or ID, especially for international travel. No refunds will be provided for missing or invalid documents. Passengers are advised to check with their consulate for entry requirements before travel. Visa and health requirements can change without notice.

10. Website Usage Restrictions

All website content, including logos, images, tour information, pricing details, and other data, is the property of NeuroOceans Travel and Tourism. You agree not to use this website or its content for any non-personal, commercial, or illegal purposes.

11. Delivery & Shipping Policy

[This section applies to website products/services. Please update accordingly.]

12. Governing Law and Jurisdiction

Any dispute arising from or related to this website shall be governed by the laws of UAE.